Privacy Policy

Effective Date: 28/04/2025

Welcome to HiraChem Pty Ltd ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.hirachem.co.za (the"Site").

This Policy is designed to comply with South African law, including the Protection of Personal Information Act (POPIA), which governs how personal information is processed in South Africa.

1. Information We Collect

We adhere to the principles of data accuracy and minimization. We collect only what is necessary for the purposes stated below.

a. Information You Provide Directly

  • Contact Information : Name, email address, phone number (e.g., when you submit a form or subscribe to our newsletter).
  • Other Information : Any additional details you choose to provide.

b. Information We Collect Automatically

  • Log Data : IP address, browser type, operating system, referring URLs, pages viewed, and visit dates/times.
  • Cookies and Similar Technologies : To collect information about your browsing behavior (see Section 4).

c. Information from Third Parties

  • Information from social media platforms or other external sources if you link your account to our Site.

d. Sensitive Personal Data

  • We do not collect sensitive personal data unless necessary for specific services. In such cases, we will obtain your explicit consent as required under POPIA.

2. How We Use Your Information

We process your personal data for specified and legitimate purposes, including:

  • Operating, maintaining, and improving our Site.
  • Responding to your inquiries and fulfilling requests.
  • Personalizing your experience.
  • Sending newsletters and promotions (with your explicit consent).
  • Analyzing Site usage to enhance services.
  • Ensuring security and preventing fraud.
  • Complying with legal obligations.

We will not use your data for purposes other than those disclosed without obtaining your further explicit consent.

3. How We Share Your Information

We share personal data only when necessary and always in compliance with POPIA:

  • Service Providers : For hosting, data analysis, email services, and support. Providers are contractually required to protect your data.
  • Business Partners : For jointly offered services or co-branded marketing initiatives.
  • Legal Authorities : When legally required or necessary to protect rights and safety.
  • Affiliates : Within our corporate group.
  • With Your Consent : In other cases, we will seek your explicit consent.

4. Cookies and Similar Technologies

We use cookies and similar technologies (web beacons, pixels) to improve your experience.

Types of Cookies:

  • Essential Cookies : Necessary for Site functionality.
  • Analytics Cookies : Help us understand Site usage.
  • Marketing Cookies : Deliver tailored advertisements.
  • Functional Cookies : Remember user preferences.

Your Choices:

  • Manage cookies via your browser settings.
  • Adjust preferences through our Cookie Banner when visiting the Site.

By accepting cookies, you consent to our use of cookies as described in this Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures, including:

  • Data encryption (at rest and in transit).
  • Firewalls and intrusion detection.
  • Access controls.
  • Regular security audits.

However, no system is entirely secure. We continuously work to enhance security measures.

6. Data Retention

We retain your personal information only as long as necessary:

  • Contact Information : Retained for up to 2 years or until you request deletion.
  • Newsletter Subscriptions : Retained until you unsubscribe.
  • Log Data : Retained for up to 6 months.

After these periods, data is securely deleted or anonymized.

7. Your Rights Under POPIA

Under POPIA, you have the following rights:

  • Access : Request access to your personal data.
  • Rectification : Request corrections to inaccuracies.
  • Erasure : Request deletion of your data.
  • Restriction : Limit the processing of your data.
  • Data Portability : Receive your data in a structured format.
  • Objection : Object to specific data processing activities.
  • Withdraw Consent : Withdraw your consent at any time.

To exercise your rights, please contact us at info@HiraChem .co.za . We will respond within 30 days as required by South African law.

8. International Data Transfers

We may transfer your personal data outside South Africa. Where applicable:

  • Safeguards such as standard contractual clauses or binding corporate rules will be in place.
  • We will inform you about destination countries and applied safeguards upon request.

9. Links to Third-Party Websites

Our Site may link to external websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

10. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

If you believe a minor has provided us with personal data, please contact us. We will promptly delete such information.

We implement age verification mechanisms, where necessary.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and significant changes will be communicated through prominent notice or email.

Your continued use of the Site after changes means you accept the updated Policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:
Email: info@hirachem.co.za

13. Information Officer (POPIA Compliance)

Under POPIA, you may also contact our Information Officer at:

 

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